Privacy policy

At Coromandel Lifestyle Village, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose your personal information, both through our website and during our day-to-day operations.
We collect, use and manage personal information in accordance with the New Zealand Privacy Act 2020.

What information we collect
Depending on how you interact with us, we may collect personal information such as:

• Your name
• Phone number
• Email address
• Postal address
• Information you provide through our website enquiry form
• Information relating to your enquiry about living at the Village
• Information required when applying to become a resident
• Health information where necessary to assess your suitability to live safely within the Village or to provide services to you (with your knowledge or authority where required).

We only collect information that is necessary for our business and to provide our services.

How we collect your information
We may collect information when you:

• Complete an enquiry form on our website
• Contact us by phone, email or in person
• Visit our Village
• Apply for residency
• Become a resident
• Provide information to us directly or through authorised representatives.

Where appropriate, and with your authority or as permitted by law, we may obtain information from healthcare providers or other relevant agencies to assist in assessing residency or providing services.

How we use your information
We use your personal information to:

• Respond to your enquiries
• Provide information about the Village
• Assess applications for residency
• Administer Occupation Right Agreements
• Provide services to residents
• Communicate with residents and their nominated contacts
• Meet our legal obligations
• Improve our services.

We will not sell your personal information.

Disclosure of your information
We may disclose your information:

• To healthcare professionals involved in your care where appropriate
• To government agencies where required by law
• To contractors or service providers who assist us in operating the Village and who are required to keep your information confidential
• Where you have authorised us to do so
• Where disclosure is required or permitted by law.

Health information
If you become a resident or apply for residency, we may collect health information where it is necessary to:

• assess your suitability to live safely within the Village;
• provide appropriate services; or
• meet our obligations under your Occupation Right Agreement.

Health information is treated as sensitive information and is handled with appropriate care and confidentiality.

Website information
When you visit our website, we may automatically collect limited technical information such as:

• your IP address;
• browser type;
• pages visited; and
• the date and time of your visit.

This information helps us understand how our website is being used and improve its performance.
Our website may use cookies or similar technologies to improve your browsing experience. You can choose to disable cookies through your internet browser, although some website functions may not operate as intended.

Security of your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Only authorised staff have access to personal information required for their work.

Access and correction
You have the right to request access to the personal information we hold about you and to request correction of any information you believe is inaccurate.

Requests can be made by contacting us using the details below.

Retention of information
We keep personal information only for as long as it is required for the purposes for which it was collected or as required by law.

Contact us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Coromandel Lifestyle Village

We may update this Privacy Policy from time to time. Any changes will be published on our website.